SUPPORT
FAQs
Everything you need to know before, during, and after your order.
🛍️ About the product
Does it work during the day?
No — the built-in light sensor ensures it only activates in the dark. During the day, it stays off automatically to save power.
Does it need batteries?
No batteries required. The HovLux Night Light plugs directly into any standard wall outlet and draws power from it.
How does the motion sensor work?
The built-in PIR (passive infrared) sensor detects body heat and movement within its detection range. The moment it senses you moving, the light turns on instantly — and fades out automatically after a few seconds of no movement.
Will the light be too bright at night?
Not at all. The HovLux emits a soft, warm amber glow designed specifically to guide you without disrupting your sleep or waking others in the house.
How long does the charge last?
Once fully charged via USB, it provides weeks of normal motion-activated use before needing a recharge — depending on frequency of use.
Where can I place it in my home?
Anywhere you have a wall outlet — hallways, bedrooms, bathrooms, staircases, kitchens, nurseries, or closets. It fits any standard socket and works in any room.
Can I leave it plugged in all the time?
Yes, it's designed to stay plugged in permanently. It only activates when it detects motion in the dark, so it won't waste electricity when you don't need it.
Is it safe around children and pets?
Absolutely. The HovLux runs cool to the touch and emits no UV rays or harmful light. It's one of the safest lighting options for nurseries and kids' rooms.
Does it work with all socket types?
It works with standard US/EU/UK sockets depending on the version you order. If you're ordering internationally, please check the product page for your region's compatible model.
📦 Orders & shipping
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 2-4 business days after that. Total delivery time: 3-6 business days.
Do you offer free shipping?
Yes! All orders over $75 qualify for free standard shipping. Orders under $75 have a flat shipping rate of $5.99.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package in real time.
Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 12 hours of placing your order, we'll do our best to make changes or cancel it before it ships.
My order hasn't arrived — what do I do?
If your order hasn't arrived within 10 business days, please contact us at support@hovlux.store with your order number and we'll investigate and resolve it immediately.
↩️ Returns & refunds
What is your return policy?
We offer a full 30-day money-back guarantee from the date of delivery. If you're not completely satisfied, contact us and we'll arrange a return and full refund — no questions asked.
How do I start a return?
Email us at support@hovlux.store with your order number and reason for return. We'll send you a prepaid return label and process your refund within 3-5 business days of receiving the item.
What if my product arrived damaged?
We're sorry to hear that. Please email us a photo of the damaged item within 48 hours of delivery and we'll send you a replacement or a full refund immediately.
How long does it take to receive my refund?
Refunds are processed within 3-5 business days after we receive your returned item. Depending on your bank, it may take an additional 3-5 days to appear on your statement.
Can I exchange my product for a different one?
Yes — contact us within 30 days and we'll arrange an exchange for any other product in our store of equal or greater value.
💳 Payment & security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. Our store is SSL encrypted and all payments are processed through Shopify's secure payment system. We never store your card details.
Do you offer installment payments?
Yes — Shop Pay Installments is available at checkout, allowing you to split your purchase into 4 interest-free payments.
Will I be charged sales tax?
Sales tax may be applied depending on your state and local regulations. Any applicable tax will be clearly shown at checkout before you confirm your order.
💬 Customer support
How do I contact you?
You can reach us at support@hovlux.store. We respond to all inquiries within 24 hours, Monday to Friday.
What are your customer support hours?
Our support team is available Monday to Friday, 9am–6pm EST. We aim to respond to all emails within 24 hours.
Do you have a live chat?
Not yet — but we're working on it. In the meantime, email us at support@hovlux.storeand we'll get back to you as quickly as possible.