Shipping policy

                                                                             HovLux 

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with HovLux. We are committed to delivering your order quickly and safely. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with your order details once your order has been placed.

2. Shipping Destinations

We currently ship to the following countries:

  • 🇺🇸 United States
  • 🇬🇧 United Kingdom
  • 🇨🇦 Canada

If your country is not listed above, please contact us at support@hovlux.store before placing your order.

3. Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are as follows:

  • 🇺🇸 United States — 8–14 business days
  • 🇬🇧 United Kingdom — 9–15 business days
  • 🇨🇦 Canada — 9–15 business days

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods such as holidays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order value:

  • 🇺🇸 United States — $8.99 flat rate
  • 🇬🇧 United Kingdom — $5.88 flat rate
  • 🇨🇦 Canada — $7.30 flat rate
  • Free shipping may be available on qualifying orders — see promotional banners on our website

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress on the carrier's website. Please allow 24–48 hours for the tracking information to be updated after you receive your shipping confirmation email.

6. Customs, Duties & Taxes

HovLux ships internationally and your order may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing your order.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please follow these steps:

  • Check your tracking number for the latest update
  • Verify your shipping address was entered correctly at checkout
  • Check with neighbors or your local post office in case of missed delivery
  • Contact us at support@hovlux.store if the issue persists

HovLux is not responsible for delays caused by customs clearance, natural events, or carrier disruptions beyond our control.

8. Wrong or Damaged Items

If you receive a wrong or damaged item, please contact us within 7 days of delivery at support@hovlux.store with your order number and photos of the item. We will work to resolve the issue promptly by sending a replacement or issuing a refund.

9. Address Changes

If you need to change your shipping address, please contact us immediately at support@hovlux.store. We can only update addresses before the order has been dispatched. Once shipped, we are unable to redirect packages.

10. Contact Us

For any shipping-related questions or concerns, please do not hesitate to reach out to our support team:

© 2026 HovLux · support@hovlux.store · All Rights Reserved